TM
EST. 1971
Wholesale Beads & Jewellery Making Supplies

Terms And Conditions

About Us
International Craft are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@internationalcraft.com
Making A Purchase
Please be aware our site is 100% secure and uses Actinic Payments powered by Creditcall for card payments, we are 100% PCI DSS compliant.

Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Please note there is a (TEMPORARILY SUSPENDED) MINIMUM WHOLESALE ORDER VALUE of £25.00 exc. vat and shipping. Any orders under this amount will incur a SURCHARGE of £2.00. Order under £5.00 exc.VAT will not be processed.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Switch and Solo. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.

If you are paying by Switch please supply the card issue number. If paying by Bank of Scotland Switch please supply the valid from date aswel as the expiry date.
Shipping And Handling
For on-line orders over £100 exc.VAT we are now offering FREE next working day courier shipping to delivery to mainland UK addresses only. For non-mainland UK we will offer a reduced shipping rate. As standard internet orders will be prioritised and if received before 2pm will be despatched the same day (stock permitting). Shipping charges will be deducted by us after an order has been placed and delivery address confirmed and order conditions met.

Post and Packing will be charged from £1.50 to £6.95 to most MAINLAND destinations in the UK. The exact amount will be calculated after the order has been picked and weighed. For Non-mainland (offshore) addresses such as the Isle of Wight, Isle of Man, Scottish Islands, N. Ireland and Channel Islands there may be higher charges.

The On-line ordering receipt will automatically display shipping at £5.95. This does not mean you will be charged this amount. The amount will be manually adjusted by us if more or less.

Orders under £60.00exc.vat and under 2kg will be sent by 1st class post to most UK addresses. Orders above £60.00exc. vat will be sent on a signed for service, either by Royal Mail Recorded post, Special Delivery or by DPD couriers (dependant on final order value, weight and address).

Items sent by Special Delivery are due to arrive by 1pm on the day after despatch in most of the UK. Packages that fail to be delivered (no-one available to sign) are held at your local Sorting Office. A note will be left at your address by the postman. It is the responsibility of the addressee to arrange for collection from the Sorting Office. Royal Mail Special Delivery costs between £6.50-£9.95 (max2kg) and must be signed for.

Larger items are sent by DPD couriers Standard Next Working Day service (This service is not guaranteed but has a delivery rate of 95%). For Scottish Highlands and UK offshore addresses this is a 2 day service. PLEASE NOTE: These packages must be signed for at the destination address. Our couriers will make every effort to deliver your package, including leaving packages with your neighbours or leaving safe (ie. in shed). Please note you must specify any special delivery instructions when checking out so that we can include this information on the parcel label. The courier drivers are not permitted to follow any other instructions apart from the ones we supply them. Packages that fail to be delivered (no-one available to sign) are held at your local courier depot. A note will be left at your address by the courier asking to arrange for a convenient re-delivery date. Packages that fail twice will be held at your local courier depot and is the responsibility of the addressee to arrange for collection from the depot. A third delivery attempt will incur an extra charge of £2.95+vat and must be authorised by us. DPD provide a one hour delivery window, notified by SMS and email, so you don't have to wait in all day. Please provide your mobile phone number and email address at checkout to take advantage of this service.

For International destinations shipping prices will be calculated on an ad-hoc basis taking into account the final Country, order value and weight. You will be contacted by us with a shipping quote if the shipping cost is more than 15% of the order value.
Delivery Schedule
We aim to despatch On-line orders the same day if we receive them before approximately 2pm with all other orders going out the next working day (stock permtting). International orders are generally received in under 10 days.
Back Orders
If your item is not in stock, we will back order for you if it is due soon. If it is not expected soon then the item will be marked 'out of stock' and you would then have to re-order.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Customers within the European Union with a valid VAT number, are exempt of UK VAT. Please send details of your VAT number if you have one.
Credit Card Security
Please be aware our site is 100% secure and uses Sellerdeck Payments powered by Creditcall for secure card payments, we are 100% PCI DSS compliant.

We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. You must be 100% satisfied or your money will be refunded.
Reaching Us
If you need to reach us, please email us on sales@internationalcraft.com, alternatively, you can call on 01923 235336 (International +44 19235 235336) or write to us at Unit 4 The Empire Centre, Imperial Way, Watford, WD24 4YH.
Privacy Policy
INTRODUCTION

In this privacy policy, "we" and "our" relates to International Craft (Wholesale) Ltd, a company registered in England & Wales No. 11322540

Unit 4 Empire Centre

Imperial Way

Watford

Herts

WD24 4YH.

"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from International Craft or is making an enquiry.

We keep your personal information personal and private. We will not sell, rent, share, or otherwise disclose your personal information to anyone except as necessary to provide our services and provide updates or as otherwise described in this Policy without first providing you with notice and the opportunity to consent.

HOW WE USE YOUR PERSONAL DATA

We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.

Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.

We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.

We ask for and-at your option-collect personal information from you when you submit web forms on our Website, including opportunities to sign up for and agree to receive email communications from us. We also may ask you to submit such personal information if you choose to use interactive features of the Website or other applications, including participation in surveys, contests, promotions, sweepstakes or otherwise communicating with us. We will send such communications in accordance with applicable law.

We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests. You may manage your receipt of commercial communications from us by clicking on the "unsubscribe" link located on the bottom of such emails or you may send a request to us on the contact details found below.

If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.

After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service's website (www.feefo.com) and on our website. The service provider we use is Feefo.

We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that has conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. You can control how websites use cookies by configuring your browser's privacy settings (please refer to your browser's help function to learn more about cookie controls). Note that if you disable cookies entirely, certain Websites may not function properly.

CCTV systems are operated at our warehouse and carpark for the security of the premises, customers and staff. These systems may record your image during your visit.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.

The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order.

We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.

We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We secure access to the whole of our website, all transactional areas, including registration and checkout process, using secure 'https' technology.

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.

If you place an order, we will retain your invoice data for the period required by HMRC (currently six years), after which we will delete it.

Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

Protecting your data outside the EEA - The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, we ensure that our contracts with third parties stipulate the standards they must follow at all times

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

" IT companies who support our website and other business systems.

" Professional advisers including lawyers, bankers, accountants and insurers

" Government bodies that require us to report processing activities.

" Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

TARGETED ADVERTISING

We may source data from publicly available lists of contacts to use only to target advertising (Social media platforms, Google remarketing, or other targeted advertising platforms) and again under Legitimate Interest. We never use this data to directly contact you.

Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products.

The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.

AUTOMATED PROCESSING

We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.

Some advertisers, particularly Facebook and Google (but there are others), may be used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.

You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.

You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.

You can exercise any of these rights by contacting us using the details below.

You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

HOW TO CONTACT US

If you have any questions or concerns, please do not hesitate to contact us via email sales@internationalcraft.com, or by phone on 01923 235336.
Returns Policy
All returns must be made within 7 days of the receipt of your order at the buyers expense, unless goods faulty. All returns must be packed properly to avoid damage or breakage. Please obtain a certificate of posting from the Post Office. We shall not accept any responsibility for non-delivery or damage of goods in transit.

We shall not give Credit or Refund money for items which have been assembled unless the item is faulty on our part.

We reserve the right to refuse any return or exchange of goods later than 14 days from the date of dispatch.