INTERNATIONAL CRAFT

Please note there is a MINIMUM ORDER VALUE of £25.00 exc. vat and shipping. Any orders under this amount will incur a SURCHARGE of £2.00. Orders under £10.00 will not be processed.

About Us International Craft are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@internationalcraft.com

Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

Please note there is a MINIMUM ORDER VALUE of £25.00 exc. vat and shipping. Any orders under this amount will incur a SURCHARGE of £2.00. Order under £10.00 will not be processed.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Switch and Solo. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.

If you are paying by Switch please supply the card issue number. If paying by Bank of Scotland Switch please supply the valid from date aswel as the expiry date.

Shipping And Handling Post and Packing will charged from £1.20 to £6.95 to most destinations in England. The exact amount will be calculated after the order has been picked and weighed.

The On-line ordering receipt will automatically display shipping at £6.95. This does not mean you will be charged this amount. The amount will be manually adjusted by us if more or less.

Orders under £45.00exc.vat and under 2kg will be sent by 1st class post to most UK addresses. Orders above £45.00exc. vat will be sent on a next day signed for service, either by Royal Mail Special Delivery or by City Link couriers.

Items sent by Special Delivery are due to arrive by 1pm on the day after despatch in most of the UK. Packages that fail to be delivered (no-one available to sign) are held at your local Sorting Office. A note will be left at your address by the postman. It is the responsibility of the addressee to arrange for collection from the Sorting Office.

Largers items are sent by City Link couriers. PLEASE NOTE: These packages must be signed for at the destination address. Our couriers will make every effort to deliver your package, including leaving packages with your neighbours or leaving safe (ie. in shed). Please note you must specify any special delivery instructions when checking out so that we can include this information on the parcel label. The courier drivers are not permitted to follow any other instructions apart from the ones we supply them. Packages that fail to be delivered (no-one available to sign) are held at your local courier depot. A note will be left at your address by the courier asking to arrange for a convenient re-delivery date. Packages that fail twice will be held at your local courier depot and is the responsibility of the addressee to arrange for collection from the depot. A third delivery attempt will incur an extra charge of £2.95+vat and must be authorised by us.

For International destinations shipping prices will be calculated on an ad-hoc basis taking into account the final Country, order value and weight.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 1-2 business days . International orders are generally received in under 10 days.

Back Orders If your item is not in stock, we will back order for you if it is due soon. If it is not expected soon then the item will be marked 'out of stock' and you would then have to re-order.

Tax Charges For orders made from the UK or the European Union, 17.55% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .

Customers within the European Union with a valid VAT number, are exempt of UK VAT. Please send details of your VAT number if you have one.

Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. You must be 100% satisfied or your money will be refunded.

Reaching Us If you need to reach us, please email us on sales@internationalcraft.com, alternatively, you can call on 01923 235336 (International +44 <phone without first zero>) or write to us at P.O.Box 73, Hemel Hempstead, Herts. HP1 2TR.

Privacy Policy International Craft do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Returns Policy All returns must be made within 7 days of the receipt of your order. All return must be packed properly to avoid damage or breakage. Please obtain a certificate of posting from the Post Office. We shall not accept any responsibilty for non-delivery or damage of goods in transit.

We shall not give Credit or Refund money for items which have been assembled unless the item is faulty on our part.

We reserve the right to refuse any return or exchange of goods later than 14days from the date of dispatch.

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